Shipping policy
At PETSWOOD, we are committed to ensuring that your orders are processed and delivered quickly and securely.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Estimated delivery times vary depending on the customer’s location:
- Domestic shipping: 3 to 10 business days
- International shipping: 7 to 25 business days
Delivery times may vary due to external factors, including customs clearance, carrier delays, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on the customer’s location and the selected shipping method.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and instructions to track your package.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, including logistics issues, weather conditions, or customs procedures.
Lost or Damaged Items
If your order arrives damaged or is not delivered within the expected timeframe, please contact us at: erbioeber@gmail.com.
Contact Information
PETSWOOD
Email: erbioeber@gmail.com