Refund policy

At PETSWOOD, we want you to be fully satisfied with your purchase. If something is not right, this policy explains how returns and refunds work.

Return Eligibility

You may request a return if:

• The item is defective or damaged
• You received the wrong product
• The item is unused and in its original condition (where applicable)

To be eligible for a return, requests must be made within 14 days of receiving your order.

Non-Returnable Items

Some items may not be eligible for return, including:

• Used or worn products
• Items without original packaging (when required)
• Sale or clearance items (if marked as non-refundable)

How to Request a Return

To start a return, contact us at: erbioeber@gmail.com
Please include:

• Order number
• Description of the issue
• Photos of the product (if damaged or incorrect)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Processing time may take 5 to 10 business days, depending on your bank or payment provider

Shipping Costs

• Return shipping costs may be covered by us only if the item is defective or incorrect
• Otherwise, return shipping costs are the responsibility of the customer

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us by email.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company or payment provider
• If the issue persists, contact us at erbioeber@gmail.com

Contact Information

PETSWOOD
Email: erbioeber@gmail.com